Frequently Asked Questions
Welcome to the JOY Wholesale online store.
To place an order, you must first create an account by filling in the required fields in the Member Registration section by clicking here.
Then, after processing and verifying your details, you will receive an e-mail confirming that your registration has been accepted.
After receiving the relevant e-mail, by activating your account, you can start your purchases after first logging in by clicking here.
Fill in the e-mail with which you registered and the login code you set, and precede in all product categories by putting the items you want to buy in the basket. Then, click on the shopping cart at the top right and open the list of selected products.
Here you can view and edit the products and quantities of your order and then click Complete Order.
In the next step, you fill in the billing and delivery details and any comments regarding your order. Finally, select a payment method and click Send Order.
That's it!
After checking the stocks, a representative will contact you to inform you about any shortages and the final amount of your order.
Purchase limits
For the best service, please read the brief terms of use of the online store carefully:
> For the implementation of your pricing policy, the net value of the order must supplement the amount of 150 € before VAT
Depending on the agreement and pricing policy of each customer, there are various scales of discounts which vary depending on the type and quantity. These discounts do not apply to products that are already on offer.
Payment methods
1. Cash, cash on delivery by our own means only for Achaia.
2. For the rest of Greece by bank transfer. .
3. By credit or debit card through a secure electronic payment environment.
NO.
All listed wholesale prices are excluding VAT, automatically calculated when adding items to the shopping cart.
For all new receipts, special offers, and discounts, we can inform you by e-mail if you have subscribed to the newsletters at the bottom of the page.
You can also follow us on social media, Facebook, and Instagram.
Within the prefecture of Achaia, we ship orders by our means without any charge to the customer. (valid for orders of net value from 100 €).
For the rest of Greece, the transport coverage concerns up to the transport company that you will indicate to us. (valid for orders of net value from 100 €).
For orders of less than 100 €, the transport costs are borne entirely and exclusively by the recipient, or you receive them yourself from our warehouse.
We try to have all the products posted on our website. However, there may also be some items that you will see in PDF catalogs.
Look for them in the CATALOGS section.
Order Execution - Delivery
As soon as your order is received, the stocks are processed and checked. Then we send you the pro forma invoice with the payment amount. Once your payment is confirmed, we will prepare and ship the order within 1-3 working days, depending on the workload, after informing you accordingly.
